PhysicsDiet Status Blog

Jul 30

PhysicsDiet.com Data Loss

If you are reading this, then you already know that something went terribly wrong with PhysicsDiet.com this week. Yesterday I received an email that the site was down. I immediately contacted the host for the site, webhost4life. Apparently they moved the site from one set of servers to a new set of servers without notifying me. 

They claim this happened on June 9, 2010, but that is obviously bullshit since the site worked fine until yesterday. They also claim that a technical glitch caused the email they normally send after the migration to not be sent to me at all.

The site is back up and appears to be working except they’ve also lost 2 months worth of data. I haven’t yet heard an excuse from them why the data is missing, and I don’t know if they have any more recent backups.

I’m sorry the site was down yesterday and I’m sorry that two months worth of data may be permanently missing. I’ll do what I can to get the data restored, but I don’t have any external backups, so there may not be much I can do.

I knew there was a risk of losing data since I had no off-site backups. But the site barely covers its costs so I could not justify moving the site to a more expensive provider. 

Unfortunately I chose ASP.NET as the platform for the site when I first developed it. Web hosting for ASP.NET is pretty sketchy to begin with, and because you never get full access to your servers when you use ASP.NET for a hosted site, it is almost impossible to automate off-site backups in a cost effective way. 

I’ll update this site when I know more. You can also follow me on Twitter.


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